With a Vision to be the Premier Service Provider in the industry, Crescent provides high-performing, results-oriented services aligned with their customers’ needs. This is achieved through quality management, continuous improvement, and compliance to regulatory and food safety standards.
Prior to implementing Nulogy’s PackManager and QCloud solutions, Crescent was reliant on manual record keeping throughout the production process using Excel sheets and paperwork. Those processes had the potential to introduce legibility and transcription errors. Recalls were time consuming and the organization needed a more agile customization solution to be able to quickly shift to different projects and different lines.
“PackManager and QCloud play key roles in helping us deliver on our high quality standards and to ultimately deliver a positive brand experience to the end consumer.”
BRETT CLARK – CFO
Crescent required a solution that would assure its customers that their brands are in safe hands and to safeguard its customers’ brand image. To ensure Crescent protects its customers’ brands, Crescent was looking for:
· Reliably tracked inventory and real-time metrics
· Standardized operations across its network
· Increased process accuracy to reduce amount of re-work required and improve speed-to-market
PackManager and QCloud helped Crescent better serve its customers through real-time visibility into quality control, reduced re-work costs, improved efficiencies and productivity, and an overall improvement in customer service.
· Increasing Process Accuracy to 99.71% resulting in less re-work and faster speed-to-market
· Standardized operations across all 7 sites
· Reliably tracking 100% of data in PackManager
“PackManager and QCloud are trust-enablers with our customers, reporting all the required data that are the foundation of a successful partnership. Reporting that data quickly and accurately — receiving, production, quality and shipping transactions — is fundamental to establishing trust with our customers.”
JOHAN POT – SVP OF SALES AND MARKETING