You need to be on top of your game to serve multinational consumer packaged goods (CPG) clients and consistently turn a profit in the low-margin contract packaging business.
Contract packaging providers working with CPG clients in the healthcare space face an even stiffer challenge. Not only do they need to provide a high-quality service quickly and efficiently, they also have to be able to closely track lot numbers and expiration dates to ensure they meet regulatory standards. Canada-based Nova Pack is no stranger to this environment. For more than two decades, the contract packaging provider has been working with a host of major multinational healthcare clients.
Regulatory requirements of the healthcare industry are stringent and bring traceability challenges. Until 10 years ago, Nova Pack handled its process control and tracking through an in-house solution. It did the job, but the company had big growth plans and knew it needed a more scalable system. The in-house software worked fine for one site, but it wouldn’t be as effective as Nova Pack added more locations.
Pharma, over-the-counter and medical device products need to be labelled a certain way, IDed a certain way and tracked very closely. It’s definitely one of the more challenging quadrants in the contract packaging industry because of that regulatory overlay.”JAMES HOUGHTON, PRESIDENT