Improve Service Levels
When a customer asks where their order stands, guesswork isn't good enough. Nulogy Shop Floor gives owners, managers, and planners a real-time view of every order. Answer accurately, hit the dates you promised, and catch a problem before the customer ever has to call.
What Is a Service Level?
A service level is how reliably you deliver on what you told a customer to expect: the right product, in the right quantity, on the date you promised. Service levels slip whenever the shop floor and the customer-facing teams are working from two different pictures of the truth.
Fixing it does not start with a new sales process. It starts with knowing, in real time, which orders are on track, which are at risk and why, so the answer a customer gets is the same one the plant floor teams already know.
Ways to Hit Every Service Commitment
Answer Before They Have to Ask
Give the customer a real order status the moment they ask, instead of having staff call around the floor to piece one together.
Catch Problems Before the Ship Date
See a job falling behind schedule while there is still time to react, not after the truck was supposed to leave.
Stop Promising What the Floor Can't Deliver
Quote new orders against real capacity and real inventory, not a best guess, so the date you give is a date you can hit.
Keep Every Site Answering the Same Way
A consistent view across lines and shifts keeps the story the same from one customer conversation to the next. See How Co-Packing Software Works.
How Nulogy Shop Floor Boosts Service Levels
Service levels are won or lost on the floor. Nulogy Shop Floor tracks every job, every line, and every order against its commitment date in real time, so a scheduler can see a service risk forming and act on it before a customer calls. Because production, inventory, and orders run on the same system, the answer your customer service team gives matches what is actually happening on the line.
Earning Trust With Every Order
CEVA Logistics' co-pack sites in Turkey improved performance by 10% within 12 months of going live on Shop Floor, earning praise from a major CPG customer along the way. When the answer a customer gets matches what is happening on the floor, the relationship gets stronger, not just the metrics.
See how Shop Floor builds customer trust →
"When we're going after a new customer or growing a relationship with a current customer or partner, Nulogy allows us to deepen our relationship, making decisions together knowing we're on the same page."