Glowcroft is a UK-based contract packing business providing value-added services to sectors including pet food, wellbeing and gardening. The company supports a wide range of customers, each with different needs around product build, labelling, compliance and delivery.
The Problem:
As customer demands evolved, Glowcroft was juggling shorter planning windows with increasingly complicated packing requirements. At the same time, its use of administration-heavy systems like spreadsheets and pen and paper records made it hard to see the bigger picture and to make informed decisions.
Outcomes:
Following implementation, Glowcroft reported improvements across efficiency, control and customer service.
Increased Operational Efficiency
Operational efficiency increased as manual administration and duplicated data entry were reduced. This led to faster production reporting and reconciliation while improving line usage and minimising delays between production stages.
More Effective Use of Workforce
After implementation, teams were scheduled more effectively and spent less time on administration, allowing more time to be spent on value-added activities.
As a result, the business was able to scale more effectively, managing increased operational complexity without a proportional increase in costs.
Improved Quality Control and Audit Readiness
Operational control was strengthened through digital workflows, which provided earlier identification of exceptions, more consistent quality checks and improved batch traceability. Audit readiness also became faster and more reliable as data could be accessed quickly and accurately.
Greater Customer Transparency
Customer communication was transformed through real-time visibility, allowing Glowcroft to provide accurate updates without relying on manual reporting. This increased transparency and grew trust and collaboration with customers.
