Rely on our team
as an extension of yours

Your Source for Solutions Expertise

Our Global Support Team is made up of some of the most sophisticated users of our solutions. They have the expertise, insight, and understanding of our systems and your business to help you fill in the gaps and add value in the way you use our solutions.


Customer Satisfaction

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We’ll Get You Answers. Fast.

Because we know that time is of the essence, our team is always geared up to provide you with the rapid response you need, no matter when you contact us for support.


High Customer Satisfaction Rates

Our customer satisfaction rates are consistently high, and testify to our commitment to the ongoing, effective support of our customers.

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Successful Relationships

We believe that good business is based on successful relationships, and we go out of our way to build trust and make sure that you quickly feel like you’re part of the Nulogy family.

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Effective Collaboration

We continually pass along your feedback, thoughts and experiences with using our products to our internal teams to continuously improve and serve you better.


Phone Support

Our phone support for incidents is available to you 24/7, 365 days a year. With us, you’re always plugged in.


Online Support

You’re just a few clicks away from the answer you’re looking for. Submit a case for a support issue directly from PackManager, or email


Self-Serve HelpDesk

Help yourself to our growing database of content that supports different features within our products.


“I really appreciate Customer Support providing detailed steps that would help us resolve our issue. We had almost 90 BOM’s to import and were not sure what to do. His suggestion was perfect.”

Dawn Thompson
International Paper