Customer success at the heart of everything we do

Ensuring Your Ongoing Success

Our customer success function exists to help you grow and ensure you’re maximizing your investment in Nulogy. We’re with you every step of the way.

About Nulogy’s customer success services

Nulogy’s in-house customer success teams are dedicated to helping you succeed with Nulogy. You will have your own dedicated Customer Success Manager that will serve as your main point of contact to connect you with the right resources internally and externally to get your questions answered.

Our teams also take a proactive approach to uncovering opportunity areas where you can better leverage Nulogy to achieve your business outcomes.

Services Dedicated to Your Success

Global Support

Need help? Nulogy’s Global Support Team offers 24/7 phone and email support, as well as a one-stop helpdesk with videos and articles.

Customer Success

Nulogy’s Customer Success Team is dedicated to helping you meet your business goals by assisting with growth opportunities and new feature adoption.

Nulogy University

Nulogy’s unique courses and learning plans offer product-driven best practices to empower your team as proficient users of our solutions.

Global Support

From self-serve help articles to live agents, we’re here to ensure that you’re always running at peak performance. Our global support team has some of the highest customer satisfaction rates in the industry.

Self-serve helpdesk

Our HelpDesk is a one-stop online destination that provides hundreds of articles and videos that help you troubleshoot even the most specific issues.

Online support

You’re just a few clicks away from issue resolution. Submit a case for a support issue directly from Nulogy, or email [email protected].

Phone support

You’ll get quick response by a live agent within 24 hours, ensuring your business continuity. It’s no wonder we have some of the best customer satisfaction ratings in the industry.

Nulogy’s Customer Success Team

Our Customer Success Managers ensure that our products and services are continuously supporting your business growth and success.

We help your business grow

By providing support for strategic growth opportunities, such as expanding production capacity, integrating with customers, or increasing business with key customer accounts.

We help maximize value and best practices adoption

By ensuring that you stay on top of new features and functionality that drive productivity and growth for your business.

We help plan for your success

By offering a tailored success plan around the criteria that are meaningful for you, and guidance to ensure that you’re progressing toward business outcomes.

Nulogy University

Nulogy’s unique courses and learning plans offer product-driven best practices to empower your team as proficient users of our solutions.

Standardize Services

Eliminate inconsistent practices across lines, shifts, and sites by giving your staff access to standard operating procedures and best practices for delivering repeatable results.

Increase Productivity

Reduce downtime by training your staff to respond quickly and effectively to production-related issues. Training reduces errors and increases the satisfaction of your staff, helping to boost productivity.

Stay Agile & Flexible

Build new capabilities into your service offerings by continuously adopting new functionality through our course material.

Nulogy’s Consulting Team helped us implement the new mobile interface which has resulted in better workflows, improved inventory accuracy, material handling efficiency and job satisfaction. Operational efficiency has noticeably improved. I’d recommend their service to anyone looking into improving their use of Nulogy solutions and their business
Kim Egan CFO, GH Manufacturing
Warehouse Manger Ready to Connect
Let’s Connect

Get in touch with our team to schedule a demo or learn more about how we can help drive your digital transformation.

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