PROFESSIONAL SERVICES

Our team of experts will ensure you maximize your use of our solutions

First Step to Success

From helping with workflows and data migration, through to change management, our Professional Services (PS) Team is with you at every step to make sure your site is up and running quickly, with no disruption to production.


Stage 1: A Blueprint for Action

To make implementation as seamless as possible, the Professional Services Team will schedule an initial Business Process Mapping (BPM) session with you to create a detailed blueprint to be followed.

Outcomes

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Site Assessment

Mapping your plant process from “Quote-to-Ship” so there is a clear understanding of each component and how it works with others.

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Workflow Optimization

Developing a customized workflow that guarantees your operating procedures are aligned with industry best practice

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Demo Site

Building a customized demo site and creating a preliminary set of SOPs that will be the day-to-day blueprint for your operations.


Stage 2: Building Your Foundation

Your dedicated PS team will guide you through the process of going live, so that all workflows, data, and training materials are in place for the day of deployment.

Outcomes

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Demo Environment

A demo environment in which you can explore the solution without disrupting normal, everyday business operations.

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SOPs

SOPs that have been tailored and tested so that they meet your business needs perfectly.

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Super-User Training

Training that ensures your key team members can confidently use the system for optimum results.

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Data Preparation

All data preparation and migration so the transition from legacy system to new is as seamless as possible.


Stage 3: Putting the Plan into Action

With preparation and planning complete, we will work with you on deployment, so that all elements of the blueprint are flawlessly implemented.

Outcomes

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Game Day

A PS team dedicated to putting your game plan into action arrives on site to engage with you and your team on implementation.

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Hands-on Coaching

Your team receive all the hands-on coaching needed to confidently manage day-to-day workflows within the new system

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Final Touches

Final touches are completed, including system set-up modifications and data migration to ensure you’re ready to go.

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red-quotes

PackManager is helping us to add features that were not available in our previous software, automating processes and increasing efficiency. We’re using the system to streamline our processes and gain more accurate real-time operational information.

Gunther Huettlin
President of GH Manufacturing

Our Professional Services Team is just part of our commitment to providing the best possible service.