GLOBAL SUPPORT


OVERVIEW

When you need immediate issue resolution on anything related to our solutions, Nulogy’s Support Team is here to help you troubleshoot. From self-serve help articles to live agents, we’re here to ensure that you’re always running at peak performance.



LEARN WHAT OUR CUSTOMERS ARE SAYING:
  • “I really appreciate Customer Support providing detailed steps that would help us resolve our issue. We had almost 90 BOM’s to import and were not sure what to do. His suggestion was perfect.” DAWN THOMPSON
    INTERNATIONAL PAPER
  • “In 2016, we scored a 99% customer satisfaction rating on support experience across our entire customer base.” LARRY DETLOR—GLOBAL SUPPORT MANAGER
    NULOGY
HOW WE HELP:

Outcome 1: Self-Serve HelpDesk

Our HelpDesk is a one-stop online destination that provides hundreds of articles and videos that help you troubleshoot even the most specific issues. HelpDesk contains a customized portal for each of our customers, including their standard operating procedures, workflows, and tip sheets.


Outcome 2: Online Support

You’re just a few clicks away from issue resolution. Submit a case for a support issue directly from PackManager, or email support@nulogy.com.


Outcome 3: Phone Support

You’ll get a live response by a live agent within 24 hours, ensuring your business continuity. It’s no wonder we have the best customer satisfaction rating in the industry.


 

Learn More About How You Can Improve Your Business

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