Nulogy Accessibility Policy

At Nulogy, it’s not just business, it’s personal. Nulogy’s software powers global supply chains that touch millions of people all over the world. We are committed to the contributions and personal experiences we provide to anyone that may interact with us – that extends to people of all abilities. Nulogy’s Accessibility Policy is one way we demonstrate our commitment to providing accessibility for our customers, employees, and members of our community by embracing the spirit of the AODA to ensure that it meets any requirements under Ontario’s accessibility legislation.

The Accessibility for Ontarians with Disabilities Act, 2005 (the “AODA”) is a Provincial Act with the purpose of developing, implementing and enforcing accessibility standards in order to achieve accessibility for persons with disabilities with respect to goods, services, facilities, accommodation, employment, buildings, structures, and premises.


The purpose of this Policy is to ensure that all employees, customers, and members of the community that are on Nulogy premises or are using Nulogy services have full and equal access to its facilities, services, and information. Accessibility makes it possible for people with all levels of ability to take advantage of Nulogy’s goods and services.

Disability Definition

The Ontario Human Rights Code defines disability as:

(a) Any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical coordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device,

(b) A condition of mental impairment or a developmental disability,

(c) A learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language,

(d) A mental disorder, or

(e) An injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997.

Effective June 29, 2017

Accommodations in Accessing Services

There are many ways that persons with disabilities may require accommodations in the ability to access services. In each case, we will do our best efforts to accommodate all needs, maintaining an environment that respects the dignity and independence of persons with disabilities.

As some of our business is conducted virtually or by phone, Nulogy will need persons with disabilities to identify their needs for assistance. We may use alternate methods to provide services to customers with disabilities, but in each case, will work with the person to make sure their disability is taken into consideration.

Examples of Accommodations may include:

  • Assistive Devices;
  • Service Animals; and
  • Support Persons

Assistive Devices

We recognize that some customers with disabilities use assistive devices in order to access or benefit from our services. A person with a disability may provide their own assistive device or such other reasonable alternative measure or accommodation that Nulogy may propose for the purpose of obtaining, using and benefiting from the goods and services provided by Nulogy.

Service Animals

Nulogy welcomes people with disabilities and their service animals. A person with disabilities may be accompanied by a guide dog or other service animal when on Nulogy’s premises. If access is required to a non-public area of Nulogy, we will work with the person for the most suitable way to enable the person to obtain, use or benefit from the service.

Support Persons

Nulogy recognizes that some individuals with disabilities rely on support persons for assistance while accessing services. In some cases, Nulogy may require a person with a disability to be accompanied by a support person while on our premises in situations where it is necessary to protect the health and safety of the person with a disability or of others on the premises.A support person may be used for assistance with communication, mobility, personal care, or medical needs. A person with disabilities who

A support person may be used for assistance with communication, mobility, personal care, or medical needs. A person with disabilities who is accompanied by a support person will be allowed to enter into our premises together with the support person, in accordance with Nulogy’s policies and procedures for handling and disclosing confidential information.

Notice of Temporary Disruption

Nulogy will make every effort to notify customers with disabilities of any planned or unexpected disruptions to our services or facilities. This notice will include information on the reasons for disruption, the expected length of the disruption and a description of alternative facilities or services, if available. There may be situations where advanced notice will not be possible.

Where practical, this information will be posted on the premises, our website, and customers with appointments will be contacted and informed of the disruption.


Training will be provided to all employees, volunteers/interns, and contractors who deal with the public or other third parties that act on behalf of Nulogy in accordance with the requirements of AODA.

As required, the training will cover the following:

  • A review of the purpose of AODA;
  • The requirements of the Accessibility Standards for Customer Service (Ontario Regulation 429 / 07)
  • How to interact and communicate with persons with various types of disabilities;
  • Instruction on the Nulogy’s policies, procedures, and practices pertaining to the provision of goods and services to persons with disabilities;
  • What to do if a person with a particular type of disability is having difficulty accessing our services;
  • How to interact with persons with disabilities who use assistive devices or who require the assistance of a support person or service animal; and
  • Instruction about the equipment or devices available on Nulogy’s premises that may help with the provision of goods or services to persons with disabilities.

Nulogy will provide training as soon as practicable to all current employees and will also include training as part our onboarding process with any new additions to the Nulogy team and thereafter on an ongoing basis.

Revised training will be provided in the event of any changes to legislation, procedures and/or practices. We will also keep a record of training that includes the dates training was provided and the number of employees who attended the training.

Feedback and Available Format Requests:

We encourage all of our customers, employees, and members of the public to provide feedback on our services provided to customers with disabilities. Feedback may be submitted in the following ways:

By regular mail:

Attention: People Operations
480 University Ave suite 1200, Toronto, ON M5G 1V2

By email: [email protected]

By phone: 416-204-0427

Through this website:

Additionally, Nulogy has a process in which our customers may provide regular written and verbal feedback when interacting with any of our employees. This will be passed along to our Customer Success Team and People Operations Team for handling.

Alternate formats of our Accessibility Standards for Customer Service and our services are available upon request through any of the means noted above.

Application of Policy:

All Nulogy employees, volunteers, interns, co-op students, contractors and any other third parties that interact with customers are required to abide by this Policy.

Terms and Amendments:

This Policy is effective immediately and may be amended from time to time in response to legislative changes that may occur. In the event of any changes, employees will be notified of any amendments to the Policy. Any Nulogy policy that does not respect and promote the dignity and independence of persons with disabilities will be modified or removed.

This document has been last updated in June of 2017.