For the latest episode of Nulogy’s Supply Chain Unfiltered livestream, I was delighted to welcome Thom Campbell, Co-Founder and Chief Strategy Officer at Capacity LLC, to explore the intersection of technology, collaboration, and value-added logistics.
As a logistics service provider serving key brand customers through the operation of several facilities across the U.S. and the UK, Capacity has seen business growth and success through a forward-thinking approach to technological adoption, which includes the onboarding of Nulogy’s platform. Their journey to becoming Powered by Nulogy underscores the importance of adaptability, advanced tools, and a willingness to embrace change in a rapidly evolving supply chain landscape.
Below, I share my 3 key takeaways from our insightful discussion. Let’s get started!
1. Value-Added Services Drive Customer Success
Thom emphasized that value-added services are essential to Capacity LLC’s operations. These services, including assembly, packaging, and customization, account for 10% of the company’s business and additionally play a critical role during peak seasons. Thom shared:
“It’s about creating flexibility in situations where it might not have otherwise existed. Many brands rely on us to ensure their products are ready for market quickly and efficiently.”
-Thom Campbell, Capacity LLC
Simply put, the more services Capacity is able to provide to its customers, the more flexibility and efficiency it can provide to their mutual schedules. With increasing complexity in global supply chains, companies such as Capacity can help brands adapt to seasonal demands, meet unique customer needs, and ensure product quality and compliance.
2. The Role of Technology in Streamlining Operations
Capacity’s partnership with Nulogy has transformed how the logistics provider handles assembly and other value-added services. For example, Nulogy’s platform enables them to digitally track and manage bill of materials, quickly update inspection data, and optimize workflows. In Thom’s own words:
“Nulogy is probably the single most important inflection point in the evolution of our value-added services. It has allowed us to scale and deliver efficiency and accuracy that simply wasn’t possible with our paper-based system.”
-Thom Campbell, Capacity LLC
Additionally, Nulogy’s cloud-based solution has improved data visibility, enabling faster quoting, better staffing, and seamless billing processes, delivering greater value to both Capacity and its clients.
3. AI and Robotics: Both Necessary and Overhyped
AI and robotics were recurring themes in our discussion, with Thom highlighting their growing importance in Capacity’s operations. From identifying products with precision to optimizing labor allocation, AI complements human efforts without replacing creativity. Thom noted:
“AI is overhyped and essential. You need to focus on the problems you’re solving rather than the technology itself.”
The company’s experimentation with robotics, particularly for repetitive tasks like sorting and packaging, has led to significant improvements in speed and accuracy, paving the way for scalable solutions during peak demand.
Nulogy’s Role in Capacity LLC’s Success
Nulogy’s platform has not only optimized internal processes but also enhanced client relationships by providing transparency and efficiency. Thom recalled a pivotal moment when Capacity transitioned from paper to digital systems, preventing data loss and ensuring consistent service quality. This shift has empowered Capacity to scale its services, support emerging brands, and deliver on promises even during the busiest periods, such as Black Friday.
By leveraging Nulogy’s tools, Capacity LLC has built a database that supports continuous improvement and sets the foundation for future innovations, including deeper AI integrations.
Tune in for Future Supply Chain Unfiltered Episodes
Thanks to Thom for sharing his time and offering a valuable glimpse into the evolving logistics market and how all partners are incentivized to adapt to an ever-changing landscape. Capacity LLC’s journey highlights the importance of adopting the right technology, fostering a culture of innovation, and focusing on the core needs of clients.
With tools such as Nulogy and a strategic approach to applying advanced technology such as AI, I believe the folks at Capacity are well-positioned to navigate the challenges of today’s market and continue delivering strategic value to its brand partners.
Thanks for reading today’s summary! Click here to watch the full episode, and be sure to stay tuned for future episodes of Supply Chain Unfiltered.
