CAREERS

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Careers

At Nulogy, we power contract packaging innovation with our solutions. We’re looking for smart and motivated people who work amazingly in teams to join us in this journey. This could be the beginning of something special.

Why Nulogy?

If you want to work for a “me-too” company or one that is complacent with its success, then you might be happier elsewhere. But if you want to challenge yourself by solving really difficult problems at a runaway industry leader, then you may find your place here at Nulogy.


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You will make an impact on the world

The hardest problems to solve are the ones which have the most value. Nulogy is already redefining the way the most influential global brands bring their products to market. Every hour, our software adjusts the paths of millions of products on their way to consumers like you. By joining Nulogy you will make real global impact through a disruptive company that is transforming the consumer world.


You will be at your best

At the most elite companies, the whole is always greater than the sum of the parts. At Nulogy, you will work with people that help you do your best work. It’s not enough to be super smart to work here, you have to be able to thrive in a team environment and elevate the people around you too. Once you work in an environment like this, you won’t be happy with anything else.

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You will be immersed in a culture of learning

Nulogy prides itself on being a learning organization. To get from four people working in a living room to being an award-winning company with some of the world’s largest companies rolling out your software in eight different time-zones requires continuous reinvention and learning. You will learn a lot here, and you’ll never be done.

Learn about joining our team.

Life at Nulogy

You will join a company that is committed to your engagement. Any organization can buy food for employees and hire them a masseuse. Very few organizations succeed at creating a work environment that has the characteristics that truly inspire engagement. Here is what Nulogy believes really makes a job great:

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Autonomy

You should be given trust, freedom, and real-time feedback.

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Mastery

You should have the opportunity to become an expert, and then stretch yourself some more.

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Purpose

You should have intrinsic motivation that aligns with your work and our journey together.

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Transparency

You need to know and understand the big picture and have the ability to influence it.

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Empathy

We actively seek out your feelings and opinions, listen to you, and try to understand you.

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Fun

It’s about the journey, not just the destination.

Learn about joining our team.

Benefits

Of course, we have also developed a suite of benefits based on a survey of the priorities of our employees. Here are some of the most popular benefits:

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Pick Your Gear

You need your tools and we let you pick your own. We also give you the freedom to tailor your own workspace to whatever you need to find your groove in the office. 

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Unlimited Vacation

Truly believing in a results-oriented, high-trust environment means you are in charge of your own vacation. Take as much as you want, your results are your results.

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Group Benefits

Full benefits for you and your family including health, dental (and yes, up to $1000 worth of massages per year if you want).

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Hack Days

We foster our culture of learning and continuous improvement with monthly hack days where everyone can tinker and scratch that itch of curiosity with some free snacks and beer.

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Parental Leave

We love families and support them like they support you with a best-in-class parental plan. We cover 100% top-up for 13 weeks for any parent of biological or adopted children. You will also receive $750 toward any extra help to make your family life easier.

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Fun Days

We take regular “fun days” off to do something social together, whether it be a trip to Wonderland, a scavenger hunt around the city, or volunteering at the food bank. Our annual holiday party is always a blast, and includes your plus one and kids too!

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Stock Options

You will have the opportunity to own a part of Nulogy so everyone shares in success, and you have direct control over the growth of your equity.

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Nulogy Birthday

Every month, we gather to celebrate the accomplishments of Nulogites on their anniversary month. Everyone gets together and gives thanks for your great work and shares some of their favourite things about you — whether you like it or not!

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Free Snacks and Drinks

We bring in free drinks, Kicking Horse coffee (we grind it ourselves), organic fruit, and snacks to keep you hydrated and the munchies at bay.

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Collaborative Culture

From sprawling whiteboards, to Nulogites buddying-up next to each other for pair programming, you’ll quickly see that our working styles reflect our collaborative spirit. We all share the same open office space, because collaboration is easier when there are no walls to knock down.

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Corporate Gym Membership

Nulogy provides a discounted gym membership with towel service at Goodlife which you can use in the brand new gym on the second floor of our building. Want to shower and change after biking to work? No problem.

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Monthly Townhall

We value bringing everyone together for conversation and transparency. Through our monthly “all hands on deck” mind melds, we discuss the highs and lows of the past month, talk about our corporate goals, and open up the floor for everyone to share the important things that are on their minds.

Learn about joining our team.

 
   

Job Openings

Client Services

Systems Integration Designer

Full time

YOUR MISSION
As a Systems Integration Designer, you will bear the responsibility of building, maintaining and modifying these connections; through internal projects, external projects and a variety of technologies, your passion for technical challenges and problems will be a great fit for our fast paced, multifaceted approach. If you’re passionate about acquiring knowledge and enjoy using a multifaceted approach to problems, this Integrations Systems Designer role would be a great fit for you.

KEY RESPONSIBILITIES

  • Assisting in gathering customer requirements for integration points
  • Understanding customer business processes, software system
processes
and their relationships
  • Developing and documenting new integration maps for various formats such as XML and EDI X12
  • Developing standardized mapping documents
  • Working with technical support to update and maintain existing maps
  • Troubleshooting mapping and document errors
  • Setting up and troubleshooting B2Bi connections
  • Conducting connectivity testing between Nulogy and customers systems
  • Supporting customer unit testing

ABOUT YOU

  • Understands the concept of providing an excellent customer experience
  • Be eager to build a strong rapport with our customers and their employees
  • Be friendly, empathetic, patient and personable even under stressful circumstances
  • Have outstanding written and verbal communication skills

NICE TO HAVE

  • Strong technical, software and internet experience
  • Coding experience with a solid foundation in XML
  • EDI X12 knowledge is an asset

Global Support Representative

Full time

Your Mission

As a Global Support Representative, you will provide an amazing customer experience while answering support questions from Nulogy’s customers across the globe! You will be an expert on all of Nulogy's services, able to assist with the most complex inquiries. You don’t stop there though. Empowering customers is just as important as answering their questions and you can do this by providing product guidance and educating customers on our self-help resources. If you’re passionate about helping people and want to work in a challenging, fast paced environment you may be our next Global Support Representative!

Job Responsibilities

  • Support our customers by email and phone with their inquiries on a day‐to‐day basis
  • Manage customer expectations appropriately and always follow up on promises and time commitments
  • Accurately log all customer communications in our support ticket tracking tool
  • Understand customer business processes and software system processes and their relationships
  • Complete regular tasks for customers such as report creation
  • Ensure reported defects are thoroughly tested, replicated and documented
  • Work closely with our development support team to ensure incidents are resolved timely and within SLA’s
  • Update internal and customer facing knowledge base with new support articles, videos and training material
  • Able to occasionally travel and visit our customers

Qualifications

  • Understands the concept of providing an excellent customer experience
  • Be eager to build a strong rapport with our customers and their employees
  • Be friendly, empathetic, patient and personable even under stressful circumstances
  • Have outstanding written and verbal communication skills
  • Can exercise the “Three T’s” (Thinking, Talking, Typing)
  • Show a strong ability to solve problems creatively, and systematically
  • Demonstrate great attention to detail, and be an organized thinker
  • Strong technical, software, internet experience
  • Available for rotational on-call After Hours Support
  • 3+ years of customer/technical service experience

Additional Assets

  • Knowledge of relational databases, SQL, Microsoft Excel
  • Experience in supply‐chain, EDI, logistics, manufacturing or packaging
  • Multilingual (Spanish, French, Mandarin)

Customer Success Manager

Full time

YOUR MISSION
Be the trusted advisor to, and advocate on behalf of, Nulogy’s customers.  As a Customer Success Manager, you will be their partner from day one, working with clients to ensure they maximize the value they derive from Nulogy’s products and services. Your focus will be on the success of our customers leveraging our solutions as you grow to understand and champion their business.

JOB PURPOSE
Very simply, your purpose is to help our customers succeed.  As a Customer Success Manager, you will join a dynamic, talented team of individuals who are passionate about, and ultimately responsible for, the overall success of Nulogy’s solutions used by our customers.  You will develop a deep understanding of our customers’ business and provide strategic & technical guidance to their Information Technology and Operational leadership teams. More than anything, you are their trusted advocate inside our company!

KEY RESPONSIBILITIES

  • Build strong relationships with our customers’ leadership team and be their go-to person for their strategic business direction
  • Learn from, and share, Best Practices within our diverse customer base
  • Drive product knowledge, increase adoption and identify up-sell/cross-sell opportunities within customer segments
  • Conduct demos on the products and showcase new functionality for existing clients
  • Manage the onboarding journey for new customers, from post-sale to go-live
  • Recognize opportunities and work proactively with customers through scope development, Statement of Work, resource allocation and delivery of new capabilities
  • Clearly translate our customers’ business requirements into technical product capabilities
  • Partner and collaborate with our internal teams on projects and customer-related matters
  • Identify industry patterns and trends as possible Nulogy opportunities

EDUCATION & TECHNICAL QUALIFICATIONS

  • Bachelor Degree - Business, Science, Engineering or Technical Degrees preferred

KNOWLEDGE, SKILLS & ABILITIES

  • Excellent interpersonal skills and ability to stand up for your principles
  • Technical aptitude with strong business acumen
  • Effective at leading and facilitating customer meetings
  • Possess strong negotiation skills
  • Exceptional written and verbal communication skills
  • Detailed-oriented with strong analytical, planning and organizational skills
  • Ability to measure success through metrics and data
  • Ability to dynamically prioritize in a fast-paced environment
  • Be friendly, empathetic, patient and personable even under stressful circumstances
  • Able to travel up to 25% of the time

EXPERIENCE

  • 3-5 years of experience in any of the following: CPG, supply chain or Customer Success
  • Experience in contract manufacturing or contract packaging environments an asset
  • Strong understanding of SaaS operating mode

NICE TO HAVE

  • Enjoys travelling - our customers are situated across 4 continents (and counting)
  • Loves technology and sharing this love with others

MOTIVATIONS, INTERESTS & PERSONAL CHARACTERISTICS

  • Passion for working in a close knit team and small company culture
  • Ability to speak other languages (eg. Spanish, French)
  • Great people connector and networking skills
  • Doesn’t take themselves too seriously

Nulogy embraces diversity, and we recognize the need for teams that represent a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We encourage everyone to apply.

Operations

Learning & Development Specialist

Full time

COMPANY OVERVIEW

Nulogy is a rare company. We value autonomy, mastery, and purpose for our employees and a highly transparent and honest culture. This has helped us be recognized repeatedly as one of AON Hewitt’s Best Employers in Canada at their Platinum level — an award decided by anonymous employee surveys, not marketing spin. Our motto is: It’s not just business, it’s personal. After 14 years working together, the company’s founders from the University of Waterloo are still all at Nulogy — and great friends!

Nulogy also has a solid business model, generating real revenue from huge concrete benefits provided to customers around the world serving the supply chains of household names like L’Oreal, Sony, Procter & Gamble, and Pfizer. We are still in the early stages of bold and transformative strategies that stretch far beyond where our business is today. For our rapid growth, Nulogy has won the Deloitte Fast 50 award where we were identified as one of the 200 fastest growing companies in North America.

By joining Nulogy, you will work in very intelligent, high performance teams on very challenging problems that make real global impact.

YOUR MISSION

As a Learning and Development Specialist, you will develop learning opportunities through various types of trainings to support our current growth stage, to ensure that our overall employee experience is enhanced and time to ramp is reduced. You will be developing new content, revamping existing content, leading our onboarding process, developing leadership programs, and delivering other targeted training (such as sales training) to Nulogites. This role is key in supporting our ongoing journey as a learning organization.

KEY RESPONSIBILITIES

  • Develop and deliver internal training content, with the goal of creating a full training calendar, by either leveraging internal knowledge to develop material, or sourcing external options for development opportunities (such as speakers, skills development offerings, etc)
  • Partner with our customer-focused Education team (NU-University) on our LMS and curriculum development where possible
  • Oversee the development of lunch n’ learn opportunities, seeking out experts that can present and assist them in the development of their presentations
  • Work with the People Operations team to assist in revamping of training for key projects such as corporate and departmental onboarding, performance review process and feedback, etc. to ensure a consistent experience for all, alignment with corporate objectives, and one that is scalable for growth
  • Become certified in key trainings that are provided to Nulogites regularly, such as Solutions Selling for sales, so that on a go-forward basis, Nulogy can deliver this content regularly without external dependency
  • Think outside the box! Work with our Culture Specialist and Engagement and Alignment Catalyst to find opportunities which will help our employee experience by enhancing Nulogy’s offerings
  • Collect and measure data-driven insights on learning/training (including time to ramp metrics) to deliver the best return on budget and time
  • Work closely within our People Operations team to set a new standard for company culture
  • Deeply understand and embody Nulogy’s story and values so that you can relay them to every person you interact with, both inside and outside of Nulogy.

EDUCATION & TECHNICAL QUALIFICATIONS

  • 2- 5 Years of full-cycle training experience, including delivering regular content and classroom training, preferably with a focus in tech
  • Experience with gap analysis, and various methods to deliver training (in-class, e-learning, reference materials) Ideally, working towards, or completed a certification in adult education

KNOWLEDGE, SKILLS & ABILITIES

  • You are extremely personable, consistent, and empathetic in your communication
  • You take a creative approach to keeping training opportunities interesting and engaging
  • You embrace challenges and actively work towards solutions
  • You are metrics and improvement focussed
  • You enjoy both speaking to large groups, and also making 1:1 connections with people
  • You’re a team player with excellent multi-tasking abilities and a proven track record for meeting strict deadlines

Nulogy embraces diversity, and we recognize the need for teams that represent a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We encourage everyone to apply.

Talent Acquisition Specialist

Full time

COMPANY OVERVIEW

Nulogy is a rare company. We value autonomy, mastery, and purpose for our employees and a highly transparent and honest culture. This has helped us be recognized repeatedly as one of AON Hewitt’s Best Employers in Canada at their Platinum level — an award decided by anonymous employee surveys, not marketing spin. Our motto is: It’s not just business, it’s personal. After 14 years working together, the company’s founders from the University of Waterloo are still all at Nulogy — and great friends!

Nulogy also has a solid business model, generating real revenue from huge concrete benefits provided to customers around the world serving the supply chains of household names like L’Oreal, Sony, Procter & Gamble, and Pfizer. We are still in the early stages of bold and transformative strategies that stretch far beyond where our business is today. For our rapid growth, Nulogy has won the Deloitte Fast 50 award where we were identified as one of the 200 fastest growing companies in North America.

By joining Nulogy, you will work in very intelligent, high performance teams on very challenging problems that make real global impact.

YOUR MISSION

You will champion Nulogy’s talent growth across all teams, and help sustainably scale our People Operation processes around all-things to do with hiring! Your role is crucial to Nulogy’s success during our current growth stage.

KEY RESPONSIBILITIES

  • Take ownership for the end-to-end recruitment process, including Nulogy’s candidate pipeline through researching, prospecting, and screening across all teams in the organization.
  • Oversee prospective employees through a human-focused candidate experience, from sourcing to onboarding using our ATS, HMRS, and other third-party tools.
  • Working with the People Operations team, assist in the successful centralization of talent acquisition and unify hiring practices across the organization, always asking “how can this be better?”
  • Think outside the box! Work with our Culture Specialist to find opportunities which reach new candidates through meetups, sponsorship opportunities, job fairs, advertising campaigns, and more.
  • Collect and measure data-driven insights on hiring to deliver the best return on budget and time.
  • Work closely within our People Operations team to set a new standard for company culture.
  • Deeply understand and embody Nulogy’s story and values so that you can relay them to every person you interact with, both inside and outside of Nulogy.

EDUCATION & TECHNICAL QUALIFICATIONS

  • 2- 4 Years’ of full-cycle talent acquisition experience, preferably with a focus in tech.
  • Proven track record of hiring high-potential employees.

KNOWLEDGE, SKILLS & ABILITIES

  • You are extremely personable, consistent, and empathetic in your communication.
  • You never say “That’s not my job”. Instead, when you see a problem you take initiative to make improvements.
  • You enjoy both speaking to large groups, and also making 1:1 connections with people.
  • You’re a team player with excellent multi-tasking abilities and a proven track record for meeting strict deadlines.

Nulogy embraces diversity, and we recognize the need for teams that represent a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We encourage everyone to apply.

Product

Full Stack UX Designer

Full time

Your Mission

In this role you will solve business problems for customers with elegant, thoughtful design – all day, every day. And love it!

Job Responsibilities

As a Full Stack UX Designer at Nulogy, you will join a talented team of individuals who design superlative products, interfaces, and experiences for users facing complex business problems and workflows.

If you just want to do one simple thing like design an(other) messaging or mobile content platform, this job is not for you.

If you want to be the first person to solve a continuous stream of real world business problems, and maybe get your name on a patent or two in the process, then this is for you.

Key Responsibilities

  • Design product solutions that are functional, reliable, usable, and even pleasurable to use
  • Identify, analyse, and communicate user, business, and user experience requirements
  • Perform root cause analysis of problems
  • Perform interaction design by working collaboratively with customers, subject matter experts, designers and software/quality engineers
  • Create and communicate with design artifacts such as success criteria, workflows, domain models, story maps, sketches and wireframes
  • Lead project scheduling and work estimation meetings
  • Ensure your work and the work of others is done on time

Experience

  • 2-5 years of experience in some aspect of product/UX design
  • Experience working in a technology company environment, preferably software
  • Have a proven track record for solving complex problems
  • Exceptional verbal and written communication skills

Motivations and Interests

  • Have a knack for seeing things from the perspective of others
  • Demonstrated passion for product design and quality
  • Want to focus on mastering your product design craft for the next 2+ years

Nice to Have

  • Personal creative or tech projects
  • Ability to develop in HTML and CSS

Programming and Development

Data Engineer

Full time

COMPANY OVERVIEW
Nulogy is a rare company. We value autonomy, mastery, and purpose for our employees and a highly transparent and honest culture. This has helped us be recognized repeatedly as one of AON Hewitt’s Best Employers in Canada at their Platinum level — an award decided by anonymous employee surveys, not marketing spin. Our motto is: It’s not just business, it’s personal. After 14 years working together, the company’s founders from the University of Waterloo are still all at Nulogy — and great friends!

Nulogy also has a solid business model, generating real revenue from huge concrete benefits provided to customers around the world serving the supply chains of household names like L’Oreal, Sony, Procter & Gamble, and Pfizer. We are still in the early stages of bold and transformative strategies that stretch far beyond where our business is today. For our rapid growth, Nulogy has won the Deloitte Fast 50 award where we were identified as one of the 200 fastest growing companies in North America.

By joining Nulogy, you will work in intelligent, high performance teams on very challenging problems that make real global impact.

YOUR MISSION
Prepare and maintain architectures, data, and data models for data science applications.

JOB PURPOSE
As a Data Engineer at Nulogy, you will join an ambitious Data Science team that is transforming the way contract packagers do business. You will have a hand in shaping the data strategy of the organization. You will work extensively with Data Scientists, Product Development and other Nulogy stakeholders architecting solutions for highly technical problems, building and owning a data pipeline for data science consumption, and bringing new data products to life.

KEY RESPONSIBILITIES

  • Take ownership of the ETL process and data pipeline for data science consumption
  • Support data scientists and other Nulogy stakeholders by making sure that the data is accessible in a useful format
  • Lead the process of moving data science projects from “sandbox” to in app production
  • Work closely with data scientists and product development in implementing new algorithms to extract data from internal and external sources to develop insights around Nulogy’s supply chain landscape
  • Develop and maintain tools to monitor the data pipeline and the performance of data and Machine Learning models after deployment
  • Work closely with Engineering in analyzing/reducing performance bottlenecks, and looking for new ways to improve data ingestion
  • Work closely with Infrastructure and Engineering to ensure data retention and data security policies
  • Benchmark big data tools/technologies and provide recommendations on which tools to use to scale data science efforts at Nulogy
  • Support Product Development in translating messy real-world problems into scalable software

EDUCATION

  • University Degree in Computer Science, Math, Engineering or equivalent experience

EXPERIENCE

  • Experience with at least two of the following scripting languages: Ruby, Javascript, Python
  • 2+ years of experience working  with SQL, JSON, XML
  • Well versed in entity resolution (deduplication, record linkage, canonicalization)
  • 2 + years of experience with Big Data tools such as: Apache Spark/Hadoop in a production environment
  • 2+ years of experience with relational databases and Big Data/NoSQL data stores
  • 2+ years of experience in R (rmarkdown, shiny) and Python (Pandas, NumPy, SciPy, scikit-learn)
  • An understanding of Machine Learning fundamentals (supervised and unsupervised learning)

NICE TO HAVE

  • Experience in infrastructure platforms (AWS, Docker)
  • Software development experience (Domain modelling, TDD, pair programming)
  • Experience in building APIs and development in a multi-tenant SaaS application

ABOUT YOU

  • You are excited about the prospect of joining a data team in its infancy, and contributing to its long term strategy and day-to-day operations
  • You are a full stack data person, comfortable working with messy data regardless of how or where it is stored
  • You have great judgement, capable of making tough decisions and often under uncertainty
  • You value hard work and collaborationNulogy embraces diversity, and we recognize the need for teams that represent a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We encourage everyone to apply. 

Agile Tester

Full time

Your Mission
Nulogy needs a thoughtful tester with a desire to explore and experiment, someone who loves the challenge of constructively demolishing everything they touch, especially our testing processes! We want someone who’s not afraid of asking stupid questions on behalf of bad data as early as possible. Someone comfortable in the parallel universes and time-travel presented by weird states, and who’s able to communicate all that weirdness clearly and concisely. What we’re not looking for is someone who’s happy to ‘throw bugs over the wall’, or who wants to do the same thing, the same way, day in and out.

Job Responsibilities

You’re going to be a member of Nulogy’s small dedicated manual testing team. A big part of your day will be spent in our web apps, designing realistic and meaningful test cases as you execute them. You’re also going to provide input for features before they’re even implemented, collaborating with designers, developers and client services, asking important questions whenever you can find the opportunity.

Required experience

  • Experience creating or criticizing software with a team
  • Experience using some lightweight testing tools (tailing logs, browser developer tools, note taking, general office suite software)
  • Experience being an entrepreneur, intrapreneur, or a team leader
  • Awesome verbal and written communication skills: You’re going to be talking more than typing bug reports

Demeanor

  • Opinionated yet humble
  • While using software, able to take foolish actions because of genius reasoning
  • With people, able to be open and empathetic while remaining constructively critical
  • As much a teacher as an autodidact

Nice to Have

  • A handful of years of software testing
  • Experience working in Agile
  • Working knowledge of / experience in the supply chain industry
  • Working knowledge of Rails, Ruby, SQL, JS, Linux, iOS
  • Post-secondary certification in a CS or IT discipline

Full Stack Web Developer

Full time

Your Mission
Build high quality software that allows Nulogy to become the platform for personalized products.

Job Responsibilities
As a Full Stack Web Developer at Nulogy, you will be working collaboratively to translate messy real-world problems into scalable software. Your teammates will work with you in an agile environment while practising XP, and together you will be applying creativity and pragmatism to an endless assortment of domain and technical challenges! We believe in autonomous, self-managing teams where leadership is a shared responsibility as much as possible.

(We work with Ruby on Rails in the backend and Javascript in the front, but are open to hearing from developers who have experience with different languages and frameworks.)

Required experience:

  • Full stack web development
  • Domain modelling
  • Strong communication skills
  • Experience with or strong willingness to utilize TDD (Test Driven Development)
  • Experience with or strong desire for working in a pair programming environment

Nice to have:

  • Ruby, Javascript
  • Rails, React
  •  PostgreSQL
  • Development on a multi-tenant SaaS application

About you:

  • You have demonstrated personal growth as a web developer through: continued learning, side projects, open source contributions, community involvement, or equivalent projects.
  • You see the value of high quality, scalable code, and are not interested in shipping something unless you feel proud of it.
  •  You have passion or a desire to lead in some area: e.g. Architecture, UI/UX, people, etc.
  • You are interested solving problems with others more than you are working on problems alone.

Why Nulogy: 

  • You will become a better developer because of our learning culture. We diffuse knowledge through pair programming, host regular hack days, and prioritize writing clean code.
  •  It’s not just business it’s personal -- the company was founded by 4 friends who wanted to work at a place they loved. We imbed this notion into the culture through unlimited vacation, regularly inviting family to company events, and having lots of fun as a team.
  •  We’re solving problems that no one has been able to solve before, it’s an opportunity to join a team that is transforming the way that supply chains are structured.

Nulogy embraces diversity, and we recognize the need for teams that represent a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We encourage everyone to apply.